Meet Piney Ridge’s New Resident Success Coordinator, Brittney Johnson

If you’ve been in the leasing office at Piney Ridge Apartments & Townhomes recently, you might have noticed there’s a few new faces—one being Brittney Johnson, Piney Ridge’s newest resident success coordinator! Brittney officially joined the Rachuba and Piney Ridge team in July 2022, and her responsibilities are centered around helping people find a home and thrive in the Piney Ridge community.

“In my position, I conduct tours of the apartments, grounds, and amenities and I help prospects with the application process,” shares Brittney. “I’m often in close communication with residents, prospects, and vendors, whether I’m scheduling resident events or coordinating a maintenance repair. You can also find me in the office collecting rental and move-in payments, assisting with the lease renewal process, or assisting with move-ins and move-outs.”

Brittney was drawn to Rachuba for its values as a family-owned business and because of its employee retention rate. “Throughout the interview process, I loved learning that everyone who works for the company has been employed with them for many years,” says Brittney. “That alone resonated well with me—I immediately knew that Rachuba is an amazing place to work. I was also impressed with the awesome reviews for the properties and company!”

One of Brittney’s favorite things about being a resident success coordinator is being able to confidently assist people and families with finding and moving into a great new home. “My advice for anyone who wants to be a resident success coordinator is to believe in yourself, never be afraid to ask for help, and remember that this is a business for helping people,” states Brittney. “As a resident success coordinator, it’s important that you genuinely care about people’s needs and have patience with them.”

Prior to being a resident success coordinator at Piney Ridge, Brittney has held positions as a leasing specialist, leasing manager, and property manager and she has her National Apartment Leasing Professional (NALP) certification. She hopes to uphold Rachuba’s mission and core values by always having and displaying integrity and being a team player. “Rachuba’s leaders always show respect, hard work, dedication, and good morals, and they really care about the staff as well as the residents and communities,” says Brittney. “I’m grateful to be part of the Rachuba Family and I look forward to many wonderful years of experiences and growth.”

Quick Facts About Brittney Johnson

• Her favorite piece of career advice is to always remain a student because no matter the job title or stature, you should never stop learning and being a student of your craft!
• When she’s not at work, you can find Brittney spending time with family and friends, participating in philanthropic activities, traveling, cooking, listening to music, and reading.
• One of her favorite quotes is, “be the reason someone smiles today!”

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