Stepping Into Resident Success Management with James Bonner

At Rachuba, excellence in property management services begins with our incredibly involved team. Their on-site presence allows residents to feel seen, heard, and like a top-of-the-list priority. As a third-generation family-owned business, we go above and beyond to ensure our staff and residents feel like a valued member of our family—and it makes all the difference. Recently, we’ve had the pleasure of adding a new member to our family, and we’d like to introduce you to him.

Meet James Bonner, Rachuba’s new Resident Success Manager at Piney Ridge Apartments in Eldersburg, Maryland. James joined the Rachuba family on June 1, 2021, and he’s excited for his future in property management with the company. “I came across information about Rachuba while I was in the process of going through a sale,” shares Bonner. “Based on their core values and key services, I knew it would be a great fit for me.”

James is ready to collaborate with his team members and communicate openly and honestly with Piney Ridge staff and residents to create an atmosphere of quality and excellence for all those who call the apartment complex home. “The Rachuba team welcomed me with open arms,” says Bonner. “I know I have potential to succeed in my position—making Piney Ridge residents feel cared for, and the leadership at Rachuba proud.”

As Resident Success Manager, James is responsible for leasing apartments, guiding tours for potential residents, receiving and reviewing rental applications, collecting rent, and handling service needs and questions from current residents. James loves working side by side with the Rachuba and Piney Ridge staff and making the rental process smoother and more enjoyable for everyone involved.

His one bit of advice for someone who is interested in pursuing a career in property management—”Every company operates differently. It’s important to really understand a company’s values and who it serves so you can determine the best way to ensure the customer’s needs are properly met.”

When James isn’t busy in the leasing office at Piney Ridge, you can find him spending time with his family and friends, traveling, or singing karaoke. To learn more about Rachuba’s property management services, visit rachuba.com/property-management.html.


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